Refund Policy

Hivra subscriptions are generally non-refundable. Paid plans are designed to be evaluated on our Free tier first; you may cancel a paid subscription at any time from Plan & billing, and paid features remain available through the end of the billing period you have already paid for.

This Refund Policy describes the limited exceptions we make for billing errors and similar edge cases. It supplements our Terms of Service and should be read together with them.

This page is informational, not legal advice.

We may approve a full refund to your original payment method when one of the following applies:

• Duplicate charge: You were charged more than once for the same subscription period or checkout (for example two identical charges close together on the same billing account).
• Accidental purchase: You upgraded or subscribed by mistake, you contact us within 48 hours of the charge, and you have no paid usage on that subscription (see section 3).
• Charge after cancellation: You were billed for a new period after you had already cancelled and your paid access had ended, and the charge was not owed under your plan.
• Unauthorized charge: You did not authorize the payment. We may ask for details to verify the claim before issuing a refund.

Refunds are issued through our payment provider (Paddle). We do not control how quickly your bank or card issuer posts the credit; see section 6.

For an accidental-purchase refund, no paid usage means that, after the charge in question, you have not meaningfully used paid features on that subscription. In practice, that includes:

• No Publish Now or Schedule completions counted against your paid plan beyond what the Free plan would allow; and
• No other material use of paid-only capabilities (for example team seats, extra workspaces, engagement inbox, or analytics) tied to that billing period.

If you used paid features after the charge, we will treat the purchase as intentional for refund purposes. You may still cancel to stop future renewals.

We typically do not provide refunds when:

• You change your mind after using paid features or after the 48-hour accidental-purchase window.
• You forgot to cancel before a renewal (cancellation stops future charges; it does not automatically refund the current period).
• You want a partial or prorated refund for unused time in a billing period you are still using.
• You are dissatisfied with features, integrations, or third-party platform behavior (subject to applicable law).

Statutory rights in your jurisdiction are not limited by this policy where applicable law requires otherwise.

Email us at support@hivra.app from the address on your Hivra account (or identify the billing account owner if you pay for a team). Include:

• Your account email and workspace name (if applicable);
• Date and amount of the charge;
• Reason for the request (duplicate, accidental purchase, charge after cancel, or unauthorized); and
• Any receipt or transaction reference from your payment confirmation or Plan & billing history.

We aim to respond within 2 business days for clear duplicate charges and within 5 business days when we need to verify usage or cancellation timing. If we approve a refund for an accidental purchase, we may cancel the subscription as part of processing so paid access does not continue after the refund.

Approved refunds are processed back to your original payment method through Paddle. Depending on your bank or card network, funds usually appear within 5–10 business days after we issue the refund; in some cases it may take longer.

Cancelling your subscription is separate from requesting a refund. You can manage or cancel your plan anytime from Plan & billing in account settings. When you cancel, your current plan stays active until the end of the billing cycle you have already paid for, then your account moves to the Free plan unless you subscribe again.

For billing questions that are not covered by the exceptions above, contact support@hivra.app and we will help clarify your invoice or subscription status.

If you believe a charge is wrong, please contact us first at support@hivra.app so we can investigate quickly. Filing a chargeback with your bank without contacting us may delay resolution and can affect your account if the payment provider flags the dispute.

We may review accounts with multiple refund requests in a 12-month period manually. Legitimate billing errors remain eligible; patterns that suggest abuse may be declined.

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be posted on this page; continued use of paid plans after changes constitutes acceptance where permitted by law.

Refund and billing questions: support@hivra.app.